Does Mobile Spy work on my phone?
Mobile Spy works on smartphones which run the Windows Mobile,
Symbian OS, BlackBerry, Android, iPad or iPhone operating
systems. A partial list of compatible phones can be found
here.
Any version of Windows Mobile is supported, including Windows
Mobile 2003, 2003 SE, 5.x and 6.x. Your phone's account
must have internet access to upload logs.
The iPhone version now works with ANY iPhone, even first
generation models and the new 3GS .If your iPhone isn't
jailbroken, we include links to EASY instructions for jailbreaking
so you can install Cydia and the Mobile Spy software.
What versions of Windows Mobile is Mobile Spy compatible with?
Mobile Spy works on any version of Windows Mobile including Windows Mobile 2003, 2003 SE, 5.x and 6.x.
Can anyone review recorded data
besides me?
Our server keeps your files safe and secure. Nobody else can access your activity without your secret password.
Will users know Mobile Spy is installed or running?
Mobile Spy uses the latest innovations in mobile monitoring to keep your monitoring safe and secure. There are no indications that Mobile Spy is running while it is active. The program has no entries in the Windows Mobile Start Menu, and its files are extremely discreet. Best of all, when Mobile Spy is running, there is NO entry for it in the Windows Mobile Task Manager.
What are the basic steps for installing? / How do I create my account?
No matter which smartphone you have, the first step to installing Mobile Spy is to create your account online. You can do this on your computer. Just go to the registration page and create your trial or full version account according to the instructions on that page. After you have created your account, go to the instructions page in the next question for whichever type of smartphone you have. Complete documentation is available in our
user
guide. If you're using Windows Mobile 2003SE and 5.x,
you need to install the
Microsoft
.NET Compact Framework 2.0 SP1 to your phone using your
ActiveSync (this installation is not required for Windows
Mobile 6.x Phones). You may need to place the installer
for this on your memory card. After the Framework is installed
you can copy Mobile Spy's installer to your phone and run
it on the phone and follow the screens. You will be asked
for your username and password. Set the settings and click
HIDE. Then wait for some activity and login to your Mobile
Spy account.
I am receiving an Invalid Login
message on my phone!
You might have recently changed your password inside your Mobile Spy account. The phone will need to be told the new password. If this is not the case then your trial period or subscribed period has expired.
Why are my GPS logs not being uploaded?
GPS Logs are recorded in version 3.0 or later on iPhone and Windows Mobile Devices. Your device must have a built-in GPS receiver for GPS tracking to work. Locations are uploaded every 30 minutes when a GPS signal is available. Mobile Spy can get a location ONLY when the GPS receiver in the phone can receive a location. If no location can be found, then no data can be uploaded.
How do I change logging settings
and password?
You should open Mobile Spy on your phone by using the secret
key sequence. Just dial #123456789* and wait for the login
screen to appear. The call will disconnect. Then click Options
and change the settings to meet your needs. Then when you
are finished, select HIDE to hide the program. To change
your password, first
login to
your account. Then click the "Change Password"
link on the left side menu. Enter your current password
and the new password twice to confirm. IMPORTANT NOTE: If
you do this you will also need to change it on your phone.
Otherwise Mobile Spy will display an Invalid Login message.
iPhone, Android, BlackBerry, Windows Mobile,
Symbian OS based smartphones including models
by Apple, Nokia more
T-Mobile, Sprint PCS, Cingular, Verizon,
Alltel, Nextel more
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